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Privacy Policy

Shoplix Innovations Private Limited

Effective Date: 01/05/2025

1. Introduction

Shoplix Innovations Private Limited (“Shoplix”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your information when you use our mobile applications (User App, Seller App, Delivery App) and website. By using our services, you agree to the collection and use of information in accordance with this policy.

2. Permissions Used in the Application

To provide secure and seamless services, our application may request the following permissions:

  • Camera: For capturing KYC documents, profile photos, and transaction receipts.
  • Location: To facilitate Bill Fetch, Mobile Recharge, Delivery Tracking, and regional security verification.
  • Storage / Media: To upload images or documents for KYC and payment proof.
  • Phone State: To verify device identity and detect fraudulent activities.
  • Notifications: To send transaction alerts, order updates, and promotional announcements.

3. Information We Collect

We collect information that helps us provide a better experience:

  • Personal Data: Full Name, Mobile Number, Email Address.
  • Address Data: Residential or Delivery Address and Location Data.
  • Device Data: Model, OS Version, IP Address, and Unique Device Identifiers.
  • Transaction Data: Order history, payment status, and service usage details.

Note: We never store sensitive card details (CVV, PIN) or net banking passwords.

4. How We Use Your Information

We use your data to:

  • Manage your account and verify your identity.
  • Process transactions and deliver products/services.
  • Detect and prevent fraud or unauthorized activities.
  • Comply with legal and regulatory requirements in India.

5. Third-Party Services

We use trusted partners for specific functions:

  • Payment Gateways: For secure transaction processing.
  • Firebase/Google Analytics: To monitor app performance.
  • SMS Gateways: For OTP and transaction alerts.
  • Google Maps: For location and delivery services.

6. Data Sharing

We do not sell or rent your data. Sharing only occurs with:

  • Logistics and Delivery partners to fulfill orders.
  • Payment partners to complete transactions.
  • Legal or Government authorities when required by law.

7. Data Security & Encryption

All data transmissions are protected using SSL/HTTPS encryption. We implement strict organizational measures to prevent unauthorized access. However, users are responsible for keeping their OTPs and login credentials confidential.

8. Data Retention

We retain data only as long as necessary for service delivery, legal compliance, and fraud prevention. Once the purpose is served, data is securely deleted or anonymized.

9. Data Deletion & Account Removal

In compliance with Google Play Store policies, users have the right to delete their accounts.

  • How to delete: You can request account deletion via the App Settings or by emailing us at helloshoplix@gmail.com.
  • Effect: Upon verification, your personal data will be permanently removed from our active databases, except where retention is legally required.

10. Children’s Privacy

Our services are intended for individuals aged 18 and above. We do not knowingly collect data from minors.

11. Grievance Officer

As per the IT Act, for any privacy-related concerns, please contact:

  • Name: Ankit Kumar Das
  • Email: helloshoplix@gmail.com
  • Address: Asansol, West Bengal, India

12. Jurisdiction

This policy is governed by Indian laws. Any disputes are subject to the exclusive jurisdiction of the courts in Asansol, West Bengal.

13. Policy Updates

We may update this policy periodically. Changes will be effective immediately upon posting on this page with a revised "Effective Date."

14. Contact Us

For any questions, contact us at:

  • Email: helloshoplix@gmail.com
  • Location: Asansol, West Bengal, India