Privacy Policy
Shoplix Innovations Private Limited
Effective Date: 01/05/2025
1. Introduction
Shoplix Innovations Private Limited, referred to as “Shoplix”, “we”, “our”, or “us”, respects the privacy of its users and is committed to protecting their personal information.
This Privacy Policy explains how information is collected, used, stored, and protected when users access or use our website or mobile application.
2. Information We Collect
We may collect the following types of information from users:
- Name, mobile number, and email address
- Residential or delivery address and location details
- Device information such as device type, operating system, IP address, and browser type
- Transaction details, order information, and payment status
- Application usage data, activity logs, and system logs
We do not store sensitive payment information such as debit card numbers, credit card numbers, CVV, PINs, or banking credentials.
3. Use of Information
The information collected may be used for the following purposes:
- Creating and managing user accounts
- Verifying user identity and account details
- Processing orders and delivering services
- Providing customer support and responding to queries
- Sending service-related notifications and communications
- Complying with legal obligations and preventing fraud
- Improving platform performance, security, and user experience
4. Data Sharing and Disclosure
We may share user information only with trusted third parties, including:
- Payment gateway and payment processing partners
- Logistics partners, service providers, and technology vendors
- Government authorities or legal bodies when required by law
We do not sell, rent, or trade user personal data to any third party for marketing or commercial purposes.
5. Data Security
We implement reasonable technical, administrative, and security measures to protect user information against unauthorized access, loss, misuse, or alteration.
However, no method of transmission over the internet or electronic storage is completely secure, and users use the platform at their own risk.
6. User Responsibility
Users are responsible for maintaining the confidentiality of their login credentials, including usernames, passwords, and OTPs.
All activities performed through a user account shall be the responsibility of the account holder.
7. Data Deletion and Account Removal
Users may request deletion of their account and associated personal data by contacting the company through the official support email.
After verification of the request, data will be deleted or anonymized in accordance with applicable laws, regulatory requirements, and operational needs.
8. Children’s Privacy
Shoplix services are not intended for individuals under the age of 18 years.
We do not knowingly collect personal information from children or minors.
9. Policy Updates
This Privacy Policy may be updated or modified from time to time.
The latest version published on the website or mobile application shall be considered final and binding.
Continued use of the platform after any update indicates acceptance of the revised Privacy Policy.
10. Grievance Officer
As per the Information Technology Act, if you have any complaints, you may contact our Grievance Officer:
- Name: Ankit Kumar Das
- Email: helloshoplix@gmail.com
- Number: 9378121941 (Whats App)
- Address: Asansol, West Bengal, India.
11. Jurisdiction
This Privacy Policy shall be governed by the laws of India.
Any disputes arising out of or related to this policy shall be subject to the exclusive jurisdiction of courts in Asansol, West Bengal.